okbeat Privacy Policy

1. Introduction

okbeat ("we", "us", "our") operates an online gaming platform accessible at okbeat.cam (the "Platform"). This Privacy Policy governs the collection, use, storage, disclosure, and protection of personal data provided by users of the Platform ("you", "your").

By registering for an okbeat account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not accept this Privacy Policy, you must not use the Platform.

2. Data Controller

okbeat is the data controller responsible for the processing of your personal data. For inquiries regarding data protection practices or to exercise your data subject rights, please contact our Data Protection Officer through the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

okbeat collects and processes the following categories of personal data:

3.1 Information You Provide Directly

3.2 Information Collected Automatically

When you access the okbeat Platform, certain technical information is collected automatically through cookies, log files, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifier (IMEI or advertising ID where permitted)
• Connection Data: IP address, Internet Service Provider (ISP), geolocation data derived from IP address, connection timestamp
• Usage Data: Pages visited, games played, betting patterns, session duration, clickstream data, referral source
• Performance Data: Page load times, error logs, system diagnostics

3.3 Information from Third Parties

okbeat may receive personal data about you from third-party sources, including:

• Payment processors (GCash, Maya, and other financial institutions) for transaction verification;
• Identity verification services used to confirm the authenticity of government-issued IDs;
• Fraud prevention and anti-money laundering databases; and
• Public records and regulatory databases as required by law.

4. How We Use Your Personal Data

okbeat processes your personal data for the following purposes:

4.1 Service Provision

• Creating and maintaining your okbeat account;
• Processing deposits, withdrawals, and wager settlements;
• Providing access to live casino, slots, bingo, sports betting, and other gaming products;
• Delivering customer support and responding to inquiries;
• Managing bonus and promotional campaigns; and
• Facilitating communication regarding your account and transactions.

4.2 Legal and Regulatory Compliance

• Verifying your age and identity to ensure compliance with the minimum age requirement of 21 years;
• Complying with Know Your Customer (KYC) regulations;
• Conducting anti-money laundering (AML) checks in accordance with Philippine AML laws (RA 9160, as amended);
• Detecting, investigating, and preventing fraud, collusion, and other prohibited conduct;
• Responding to lawful requests from law enforcement, courts, or regulatory authorities; and
• Maintaining records as required by applicable gaming and financial regulations.

4.3 Platform Improvement and Analytics

• Analysing user behaviour and preferences to improve game selection and user experience;
• Testing new features and functionality;
• Optimising platform performance and mobile responsiveness;
• Conducting market research and competitive analysis; and
• Generating aggregated, anonymised statistical data for business intelligence purposes.

4.4 Marketing and Communication

• Sending promotional offers, bonus notifications, and game announcements (with your consent or where permitted by law);
• Delivering personalised recommendations based on your gaming preferences; and
• Conducting customer satisfaction surveys and feedback collection.

You may opt out of marketing communications at any time by adjusting your account preferences or by clicking the unsubscribe link in any promotional email.

5. Legal Basis for Processing

okbeat processes your personal data on the following legal grounds:

• Consent: Where you have provided explicit consent for specific processing activities, such as marketing communications or optional features;
• Contractual Necessity: Where processing is necessary to fulfil our contractual obligations under the Terms and Conditions, including account creation, game provision, and payment processing;
• Legal Obligation: Where processing is required to comply with applicable laws, regulations, or court orders, including KYC, AML, and age verification requirements; and
• Legitimate Interest: Where processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, platform improvement, and direct marketing (where not requiring consent under a pplicable law), provided that such interests are not overridden by your privacy rights.

6. Data Sharing and Disclosure

okbeat does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only where necessary and on a need-to-know basis:

6.1 Service Providers and Data Processors

We engage trusted third-party service providers who process data on our behalf and under our instructions, including:

• Payment processing partners (GCash, Maya, BPI, BDO, Metrobank, and other financial institutions);
• Identity verification and KYC service providers;
• Cloud hosting and infrastructure providers;
• Fraud detection and cybersecurity vendors;
• Customer support platform providers; and
• Game software providers who may collect technical gameplay data under their own privacy frameworks.

All third-party processors are bound by data processing agreements that require them to maintain appropriate security measures and process personal data only on our instructions and in accordance with applicable law.

6.2 Regulatory and Law Enforcement Authorities

okbeat may disclose personal data to government authorities, regulators, law enforcement agencies, or courts where required by law or in response to a valid legal request, including but not limited to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and the Bureau of Internal Revenue (BIR).

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a portion of okbeat's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the privacy implications via your registered email address prior to the transfer taking effect.

7. Data Security

okbeat implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption;
• Encryption at rest: Sensitive personal data stored on our servers is encrypted using industry-standard algorithms;
• Access controls: Strict role-based access controls limit internal access to personal data to authorised personnel only, on a need-to-know basis;
• Two-factor authentication: Mandatory two-factor authentication (2FA) is available for all player accounts to prevent unauthorised access;
• Security monitoring: Continuous monitoring of our systems for unusual activity, intrusion attempts, and data anomalies;
• Penetration testing: Regular third-party penetration testing and vulnerability assessments of our platform infrastructure; and
• Staff training: Regular data protection and cybersecurity training for all okbeat personnel who handle personal data.

While we take all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. You are encouraged to use a strong, unique password for your okbeat account and to enable two-factor authentication through your account settings.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

The okbeat platform uses the following categories of cookies and similar tracking technologies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session authentication, security tokens, and load balancing. These cannot be disabled without affecting core functionality.
• Performance and Analytics Cookies: Used to collect anonymised data on how players interact with the Platform, helping us identify and fix issues and optimise user experience.
• Functional Cookies: Store your preferences such as language settings, preferred game categories, and display options to personalise your experience on return visits.
• Marketing and Targeting Cookies: Used with your consent to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to view, delete, and block cookies. Please note that disabling certain cookies may affect the functionality of the okbeat Platform and your ability to access some features. For detailed information on managing cookies in your specific browser, refer to the browser developer's help documentation.

9. Your Data Subject Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights regarding your personal data held by okbeat:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy;
• Right of Access: The right to obtain confirmation of whether okbeat processes personal data about you, and to request a copy of that data;
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected or updated;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal and regulatory retention obligations;
• Right to Object: The right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible;
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated; and
• Right to Damages: The right to seek compensation for damages sustained due to inaccurate, incomplete, outdated, false, or unlawfully obtained personal data, in accordance with the Data Privacy Act.

To exercise any of the above rights, please contact our Data Protection Officer using the contact details in Section 14. We will respond to your request within 15 business days. In some cases, we may need to verify your identity before processing your request. Certain rights may be limited where okbeat has legal obligations to retain or continue processing your data.

10. Data Retention

okbeat retains personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods are as follows:

• Account and registration data: Retained for the duration of your account plus five (5) years following account closure, to facilitate dispute resolution and regulatory inquiries;
• Financial transaction records: Retained for seven (7) years from the date of each transaction, in accordance with the Anti-Money Laundering Act and related AMLC regulations;
• Identity verification documents: Retained for the duration of your account plus five (5) years, or longer if required by applicable law;
• Customer support communications: Retained for three (3) years from the date of the communication; and
• Technical and usage data: Retained for up to two (2) years from the date of collection for analytics purposes, in anonymised or aggregated form where possible.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard methods. Where data has been shared with third-party processors, we take reasonable steps to ensure they apply equivalent deletion procedures.

11. Children's and Minors' Privacy

The okbeat Platform is strictly intended for adults who are 21 years of age or older, in accordance with Philippine gaming regulations. okbeat does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered for an okbeat account or provided personal data to our Platform, please contact us immediately using the contact details in Section 14 so that we can investigate and take appropriate action.

12. International Data Transfers

okbeat's primary operations are based in the Philippines and we process most personal data within Philippine territory. Some of our third-party service providers — including cloud infrastructure and game software providers — may process data in other jurisdictions. Where personal data is transferred outside the Philippines, okbeat takes steps to ensure that such transfers are carried out in accordance with the Data Privacy Act, including:

• Entering into data processing agreements with the relevant recipients that include appropriate contractual protections;
• Ensuring that the recipient country provides an adequate level of data protection, or applying appropriate safeguards where it does not; and
• Maintaining records of all cross-border data transfers as required by the National Privacy Commission.

13. Changes to This Privacy Policy

okbeat reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. When material changes are made, we will notify registered players by email to the address on file with their account and by posting a prominent notice on the Platform at least 15 days before the changes take effect.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

14. Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer through the live chat feature available inside your okbeat account dashboard, which is staffed 24 hours a day, 7 days a week.

You may also contact us by email at [email protected] (plain text — not a clickable link). Please include "Privacy Policy Inquiry" or "Data Subject Request" in the subject line of your email to ensure prompt routing to our data protection team. We aim to acknowledge all written data subject requests within five (5) business days and to provide a substantive response within fifteen (15) business days.

If you are not satisfied with our response, or if you believe that okbeat has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official government website.